Shipping & Returns
Shipping
Average Delivery Time:
Germany: 2-4 Business days
Europe: 5-12 Business days
India (From IN Site): 3-10 Business days
USA (From US Site): 2-8 Business days
Rest of world: 12-15 Business days
Express: 1/4 Business Days
Shipping Costs:
The Netherlands: 4.95EUR
Europe: 14.95 – 18.95EUR
Rest of world: Normal – 19.95 – 29.95EUR
Note: Due to Covid-19, postal offices around the globe are having a hard time keeping up with the orders. Your shipment may or may not be delayed.
We are sorry for the inconvenience, if any!
Return Policy
NOT HAPPY, MONEY BACK!
Are you not satisfied with the order?
It doesn’t happen too often, but we respect your feelings at all time.
You can return your order up to 30 days after receipt and we will ensure that the purchase amount is refunded within 5 working days after we’ve received the rope back from you.
Please note: the rope may of course not have been used.
Ps. As the sender you are responsible for the package until it is delivered.
So keep the track & trace code safe until the return process has been completed.
Guidelines
If you decide to return the product, please sent your order back to:
Poldermolen 10
3352TH, Papendrecht
Zuid Holland
The Netherlands
After you did, please sent an email to [email protected] with:
– Your first and last name
– E-mail
– Date of purchase
– Product
– Track & Trace Code
Ps. The return costs are at your own expense.
-> Click here to return to your shopping cart
Much love,
The Elevate Family!
